As life gets busier and time seems to be inexplicably speeding up, more and more of us are wanting to achieve a true work-life balance....

Let’s be honest, if you are in a business that doesn’t understand or embrace a customer-centric approach, chances are that you’re not...

Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...

So many business owners think only about the cost when outsourcing various tasks or roles in their business. Quite understandably, they...

So often I’m asked the question about how best to transition across to working as a Virtual Assistant. To be honest, there are many ways...

With the continued growth in the Virtual Assistant (VA) industry around the world, and in Australia, there are more and more VA...

I remember starting my own Virtual Assistant business like it was yesterday: the sense of excitement coupled with a feeling that I was...

In my experience, I believe strongly that the ability to develop a sound business mindset is profoundly critical to your business’s...

How many times have you heard about, or had a conversation with a business owner who has made a comment like this: “The last VA we had...

Being in small business is not an easy feat… it’s often about juggling lots of balls all at once. However, sometimes without even...

As a home based business operator and Virtual Assistant since 2008, I know the ups and downs of running an often frenetic and fast-paced...

Sounds kind of obvious, but you really need to double check that what you have will serve you well in your business venture, and that you...

I was just a young girl when Helen Reddy’s iconic song “I am Woman” hit the world stage, but I certainly remember it… and it became an...

You know the story… you used to bounce out of bed each morning, run down the hallway, slide a-la Tom Cruise ‘Risky Business’ style into...

Collaboration is the process of two or more people or organisations working together to realise shared goals. Our wonderful VA Industry...

Moving from your employee based role to your new self-employed Virtual business in a way that sets you up for success requires a lot of...

It’s amazing to see how far we’ve come since I started working in the early 80s. So much is now able to be provided ‘virtually’ or...

What brought me to this place is a combination of my background, and the choices that I, and my family, made along the way.  The values...