In any business, there is the potential that you are going to come across a client who could be deemed as being “difficult”. When this...

I started this VA (Virtual Assistant) journey way back in 2008, and I now absolutely love the VA lifestyle. I spend my days working with...

In this world of hyper-connectivity where everyone is seemingly super accessible, I wonder if we really understand how important the old...

As life gets busier and time seems to be inexplicably speeding up, more and more of us are wanting to achieve a true work-life balance....

Let’s be honest, if you are in a business that doesn’t understand or embrace a customer-centric approach, chances are that you’re not...

Achieving Customer Service Excellence in your own VA business - or any business for that matter - doesn’t have to be daunting. In fact,...

So many business owners think only about the cost when outsourcing various tasks or roles in their business. Quite understandably, they...

So often I’m asked the question about how best to transition across to working as a Virtual Assistant. To be honest, there are many ways...

With the continued growth in the Virtual Assistant (VA) industry around the world, and in Australia, there are more and more VA...

I made a HUGE mistake this week… On a total whim, I bought some absolutely gorgeous new shoes to wear to an event I was running. They...